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CANCELLATION, RETURN AND REFUND POLICY


Return Policy - 60-Minute Window After Delivery.

Effective Date: 01-08-2025

At Zuitoo, we want to ensure you are completely satisfied with your purchase of Men’s & Women’s Clothing, Shirts, Jeans, Dresses, and Kids’ Clothing. We offer a 2 days return window from the time the product is delivered to your doorstep.

If you receive a product that doesn’t meet your expectations, please let us know within 2 days of delivery, and we’ll make things right!

Return & Refund Conditions.

  • 2 Days Return Window: You have 2 days from the time of delivery to request a return or exchange for your product.
  • Eligibility for Return:
    • The product must be unused, unworn, and unwashed.
    • Clothing tags must still be attached to the items.
    • The product must be in original condition, with no signs of wear or damage.
    • Products must be returned in their original packaging with all accompanying accessories (e.g., belts, buttons, hangers, etc.).
    • Kids' Clothing is also covered under this policy, as long as the item is unused and unwashed.
  • How to Initiate a Return:
    • For Clothing Items: If you wish to return an item, contact us via email at [Zuitoo.help@gmail.com] within 24 hour of receiving your delivery.
    • Provide the order number, delivery confirmation, and a brief description of the reason for the return (e.g., size issues, wrong product, etc.).
    • You may be asked to provide photo evidence showing the condition of the item if there are issues (e.g., damaged or incorrect item).
  • Return Process:
    • Once your return request is approved, you will need to ship the product back to our returns address. You will receive a shipping label for returning the item, and the shipping cost will be covered by Zuitoo, as long as it is within the 60-minute return window.
    • Items returned after the 2 days window will not be eligible for a refund or return.
    • Once we receive the returned item, it will be inspected to ensure that it is in the original, unused condition.
    • Refund Process: After the item is inspected, a full refund will be issued to your original payment method within 3-5 business days.

Refund Process.

  • Physical Clothing Items: Once the returned clothing is received and inspected, a full refund will be processed to the original payment method used for the purchase.
    • Refunds for clothing are credited back to the payment card, wallet, or bank account that was used for the initial transaction.

Non-Returnable or Non-Refundable Items.

The following items are non-returnable and non-refundable under our 60-minute return policy:

  • Items that have been used, worn, or washed after delivery.
  • Clothing without tags or items that have been altered (e.g., hemmed, shortened).
  • Sale items, discounted products, or final sale items (unless stated otherwise).
  • Personalized or customized clothing (e.g., embroidered names or sizes).
  • Items not returned in their original packaging.
  • Items damaged by customer use (e.g., stains, tears, or rips).

Exchanges.

If you wish to exchange a product for a different size or color, you can contact us within 2 days of receiving your delivery. We will do our best to accommodate exchanges based on stock availability.

  • If the requested size or color is available, we will process the exchange and ship the new item to you free of charge.
  • If the item is out of stock, we will offer a refund to your original payment method.

Important Notes:.

  • 2 Days Window: This return policy applies to Men’s & Women’s Clothing, Shirts, Jeans, Dresses, and Kids' Clothing. After 2 Days of delivery, returns will not be accepted.
  • Shipping Costs: Shipping charges for returns and exchanges will be covered by Zuitoo if the return is requested within the 2 - Days return window. After the window, the customer will be responsible for the return shipping cost.
  • Delivery Confirmation: To process the return, a delivery confirmation (e.g., tracking number) will be required to verify the date of delivery.

Contact Information.

If you have any questions about our 2 Days return policy or would like to initiate a return or exchange, please get in touch with our customer service team:

  • Email: Zuitoo.help@gmail.com
  • Phone: +918100067784
  • Address: Jatragachi DeshbandhuRoad, Dhalai Road, Newtown, Action Area II, North 24 Parganas, Klkata-700157, West Bengal, India.

Conclusion.

We hope that you love your new clothes, but we understand that sometimes things don’t work out. Our 2-Days return policy ensures that you have the opportunity to check your clothing and make sure it fits your needs right after delivery. If you change your mind or encounter any issues, simply reach out to us within the specified time frame, and we'll take care of the rest!

This return policy works well for fashion-related e-commerce businesses, offering a quick return option while ensuring clear guidelines on acceptable returns. It’s especially important to keep the policy tight for clothing to avoid confusion or abuse, and this 60-minute window will help customers feel more secure in their purchase decisions.

Let me know if you’d like to further modify or expand any sections!.