SUPPLIERES TERMS & CONDITIONS
ZUITOO – TERMS & CONDITIONS FOR SUPPLIERS (SELLERS)
Effective Date: 29-12-25
These Terms & Conditions (“Agreement”) govern the relationship between Zuitoo (“Zuitoo”, “We”, “Us”, “Our”) and any individual or business entity registering and selling products through the Zuitoo Supplier Panel (“Supplier”, “Seller”, “You”).
By registering on Zuitoo, you agree to comply with and be legally bound by these Terms & Conditions.
1. Eligibility to Register as a Supplier
1.1 Any legally registered shop, business, manufacturer, wholesaler, retailer, or authorized seller may register on Zuitoo.
1.2 Suppliers must provide accurate business details including shop name, address, contact details, bank information, GST (if applicable), and identity documents.
1.3 Zuitoo reserves the right to approve, reject, suspend, or terminate any Supplier account at its sole discretion.
2. Supplier Responsibilities
2.1 The Supplier confirms that all products listed on Zuitoo are:
Genuine, original, and legally sourced
Free from defects
Compliant with all applicable laws and regulations
2.2 The Supplier is solely responsible for:
Correct product descriptions, images, pricing, and stock availability
Quality, packaging, and labeling of products
Ensuring products are safe and fit for sale
2.3 Prohibited products (including counterfeit, illegal, or restricted items) are strictly not allowed.
3. Product Pricing & Commission
3.1 The Supplier is free to set the product selling price on Zuitoo.
3.2 Zuitoo Logistics & Service Fee:
Zuitoo shall charge 30% of the final order value as logistics and service fees.
Example:
Product Price: ₹100
Zuitoo Fee (30%): ₹30
Supplier Share: ₹70
3.3 The 30% fee includes logistics support, platform services, payment processing, and customer support.
4. Order Fulfillment & Pickup
4.1 Zuitoo will arrange pickup of confirmed orders through its logistics partners.
4.2 The Supplier must ensure products are ready for pickup at the agreed time.
4.3 Delays, cancellations, or non-availability of products may lead to penalties or account suspension.
5. Payment & Payout Structure
5.1 Supplier earnings will be settled as follows:
Payout Breakdown
50% of Supplier Share paid same day (EOD) after successful product pickup
Remaining 50% paid after completion of the return period
Return Policy
Zuitoo return policy is 2 days from delivery
If no return request is raised within 2 days, the balance payout will be released
5.2 Payouts will be transferred to the Supplier’s registered bank account only.
5.3 Zuitoo is not responsible for delays caused by incorrect bank details.
6. Returns, Refunds & Cancellations
6.1 Zuitoo offers a 2-day return policy to customers.
6.2 If a product is returned due to:
Defect
Wrong item
Damage
Quality issues
Customer disputes
The Supplier shall bear responsibility as per Zuitoo policies.
6.3 Zuitoo reserves the right to deduct amounts related to returns, refunds, penalties, or disputes from future payouts.
7. Quality Control & Compliance
7.1 Zuitoo may conduct random quality checks.
7.2 Repeated complaints, poor ratings, or policy violations may result in:
Product delisting
Account suspension
Permanent termination
8. Intellectual Property
8.1 Suppliers must ensure that product images, brand names, and content do not violate any intellectual property rights.
8.2 Zuitoo is not liable for IP disputes caused by Suppliers.
9. Account Suspension & Termination
9.1 Zuitoo may suspend or terminate a Supplier account if:
False information is provided
Fraudulent activity is detected
Excessive returns or customer complaints occur
Any clause of this Agreement is violated
9.2 Upon termination, pending payouts may be held until disputes are resolved.
10. Limitation of Liability
10.1 Zuitoo acts as a technology and logistics platform only.
10.2 Zuitoo shall not be liable for:
Supplier losses
Business interruptions
Indirect or consequential damages
11. Amendments
11.1 Zuitoo reserves the right to modify these Terms & Conditions at any time.
11.2 Continued use of the Supplier Panel constitutes acceptance of updated terms.
12. Governing Law & Jurisdiction
12.1 This Agreement shall be governed by the laws of India.
12.2 Any disputes shall be subject to the exclusive jurisdiction of courts in [Kolkata, India].
13. Product Authenticity & Legal Responsibility
13.1 You guarantee that all products listed are:
100% genuine and original
Legally sourced
Safe and usable
Compliant with Indian laws
13.2 Strictly Prohibited:
Fake, duplicate, expired, illegal, or restricted products
13.3 Any legal issue, customer complaint, or government action related to your products will be entirely your responsibility.
13.4 Zuitoo will not bear any legal, financial, or reputational loss caused by Supplier products.
14. Pricing, Commission & Fees (NON-NEGOTIABLE)
14.1 You may decide your product selling price.
14.2 Zuitoo Service & Logistics Fee = 30% per order value (Mandatory)
Example
Product Price: ₹100
Zuitoo Fee (30%): ₹30
Supplier Receives: ₹70
14.3 The 30% fee includes logistics, platform usage, payment processing, customer service, and operational costs.
14.4 This fee is final and non-refundable under any circumstances.
15. Order Fulfillment & Pickup Obligations
15.1 Once an order is confirmed, you must fulfill it without delay.
15.2 Products must be properly packed and ready at pickup time.
15.3 Failure to fulfill orders may result in:
Order cancellation
Financial penalties
Reduced visibility
Account suspension or termination
16. Contact & Support
For Supplier support, queries, or disputes, please contact:
Email: Zuitoo.help@gmail.com
Phone: 918100067784
🕒 Support Hours: Mon–SUN, 9 AM–12 AM IST
Acceptance
By registering on Zuitoo Supplier Panel, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.